Terms of sale

This is a courtesy translation. The binding version is the Spanish one, as the contract is governed by Spanish law.

Scope

These terms govern the sale of custom illustrated pet portraits through tanfiel.com, owned by [[NOMBRE Y APELLIDOS O RAZÓN SOCIAL]] (NIF [[NIF]]). Placing an order means accepting them. They are addressed to consumers of legal age.

The product

Each portrait is made from the photograph you send and carries the name you choose. It is, by definition, a made-to-order and unique product.

Printed colours may differ slightly from what you see on screen, because every screen is calibrated differently. That is not a defect.

Prices and payment

All prices are in euros and include applicable VAT. Shipping costs are shown before you confirm the order.

Payment is handled by Stripe, which accepts card, Bizum and Apple Pay. We do not accept cash on delivery. You will receive a payment receipt by email.

How an order works

1. 01You configure the portrait, upload the photo and pay.
2. 02You receive the preview by email within 24-48 working hours.
3. 03You can ask for any changes you want, unlimited and free, from your order tracking page.
4. 04Nothing is printed until you expressly approve it.
5. 05Once approved, it is printed and shipped within 5-7 working days.

Right of withdrawal

As a rule, the law gives you 14 calendar days to withdraw from a distance purchase without giving a reason.

This right does not apply to personalised portraits once you have approved them, because they are goods made to your specifications and clearly personalised. This is the exception in article 103.c of the Spanish consolidated Consumer Protection Act.

Before you approve the portrait you can cancel and get a full refund, no explanation needed. That is why we print nothing until you give the go-ahead: so the decision stays yours until the last moment.

The digital file, being digital content not supplied on a tangible medium, likewise cannot be withdrawn from once downloaded, under article 103.m of the same Act.

If something arrives wrong

If the order arrives damaged, misprinted or not matching what you approved, write to hola@tanfiel.com within 14 days of delivery, with a photo. We reprint and resend at no cost.

You also have the three-year legal guarantee of conformity under Spanish Royal Decree-Law 7/2021.

Complaints

You can send any complaint to hola@tanfiel.com. We reply in writing.

The European online dispute resolution platform ceased operating on 20 July 2025 and Regulation (EU) 524/2013 that governed it was repealed, so referring you to it no longer applies. You can still turn to the Spanish consumer arbitration boards and to the consumer authorities of your region.

Applicable law

These terms are governed by Spanish law. The courts of the consumer's place of residence have jurisdiction over any dispute.